Wallet & Rewards

BYNDIO gives customers a built-in wallet and a reward points system. This guide explains how both work, plus the KYC process for identity verification.

Customer wallet

Every customer has a wallet. They can view it from their account page. The wallet section shows four key numbers:

• Balance — The amount currently available to spend or withdraw.
• Pending balance — Money that is being processed and is not yet available (for example, a refund that is still clearing).
• Total earned — The lifetime total of all credits that have come into the wallet.
• Total withdrawn — The lifetime total of all money the customer has taken out.

How customers earn wallet credit

Wallet credit comes from:

• Refunds — When an order is cancelled or a return is approved, the refund amount can be credited to the wallet instead of going back to the original payment method.
• Promotions — You can run promotions that add credit to customer wallets (welcome bonuses, cashback offers, etc.).

Customers do not top up the wallet manually. It is funded by the platform.

Withdrawing from the wallet

If a customer has a balance they would like to cash out, they can request a withdrawal. They need to provide:

• Bank name — The name of their bank.
• Account number — Their bank account number.
• Account holder name — The name on the bank account.

Once submitted, the withdrawal request appears in your admin panel for processing. You review it and either approve or reject it. The customer is notified of the outcome.

Reward points

Customers earn points through various activities on the platform. Points are a way to encourage engagement and repeat purchases.

How customers earn points

• Making purchases — Earn points for every order they complete.
• Referrals — Earn points when they refer someone who signs up and makes a purchase.
• Writing reviews — Earn points for reviewing products they have bought.
• Other activities — Depending on your settings, points can be awarded for actions like completing their profile or verifying their email.

Redeeming points

When a customer is checking out, they can choose to apply their reward points toward the order total. The points are converted into a discount based on the conversion rate you have set in the admin settings (for example, 100 points might equal a certain amount off).

The customer sees how many points they have and how much discount they are worth before they apply them.

Viewing points history

From the Points tab in their account, customers can see their full points history — when they earned points, how many, and from what activity. This keeps everything transparent.

KYC (Know Your Customer)

Customers can verify their identity by submitting documents at https://byndio.in/kyc. This is useful for building trust on the platform and may be required for certain features like wallet withdrawals.

The KYC process:

1. The customer goes to the KYC page.
2. They upload the required identity documents (such as a government-issued ID, passport, or driver’s licence).
3. They submit the documents for review.
4. You review the submission in the admin panel and either approve or reject it.
5. The customer is notified of the outcome.

Once verified, the customer’s account is marked as KYC-approved, which may unlock additional features or higher withdrawal limits depending on your platform configuration.