Orders & Payments
Orders are the lifeblood of the platform. Every time a customer buys something, an order is created and flows through a series of stages until it is delivered (or cancelled or returned). As the admin, you have visibility into all of this.
Order list
Section titled “Order list”Go to https://byndio.in/admin/orders to see every order placed on the platform. Each order shows:
- Order number — A unique identifier.
- Customer — Who placed the order.
- Total amount — The order value.
- Status — Where the order is in its lifecycle (Pending, Confirmed, Shipped, Delivered, Cancelled, etc.).
- Date — When the order was placed.
Order details
Section titled “Order details”Click on any order to see the full picture:
- Items — Every product in the order, with quantity and price.
- Payment info — How the customer paid and whether payment was successful.
- Shipping status — Tracking number, carrier, and delivery progress.
- Seller breakdown — If the order contains products from multiple sellers, you can see which seller is responsible for which items.
This is where you go when a customer contacts support about an order — you can see exactly what happened.
Return requests
Section titled “Return requests”Sometimes a customer wants to return a product after delivery. When they submit a return request, it appears in the Return Requests section of the admin panel.
Each return request shows the order, the item being returned, and the customer’s reason. You have two options:
- Approve — The return is accepted and the refund process begins.
- Reject — The return is denied. The customer is notified with the reason.
Review returns carefully. Check whether the product is eligible for return (some categories or timeframes might not qualify) and whether the customer’s reason is valid.
Disputes
Section titled “Disputes”If a customer has an issue that goes beyond a simple return — for example, they received the wrong item, the product does not match the description, or they are having trouble with the seller — they can open a dispute.
Disputes land in your queue. Your job is to mediate between the customer and the seller. You can view the conversation, review evidence from both sides, and make a decision. Resolving disputes fairly builds trust in the platform.
Commissions
Section titled “Commissions”Every time a sale happens, the platform earns a commission. The commission rate is set per product category (you configure this in the Categories section).
In the admin panel, you can view how much commission was earned on each order. This helps you track platform revenue separately from gross sales volume.
Payouts
Section titled “Payouts”Sellers, influencers, and affiliates earn money on the platform. Their earnings accumulate in their wallets. When they request a withdrawal, it appears in the payouts section.
To process a payout:
- Review the withdrawal request — check the amount and the recipient’s bank details.
- Transfer the funds through your payment method.
- Mark the payout as processed in the admin panel.
The user is notified once their withdrawal is marked as complete.
Keep an eye on payout requests — timely payments keep sellers and partners happy and active on the platform.